Big Data and the New Marketing Paradigm
In the age of online shopping, marketing automation, point-of-sale computing and other instant customer feedback, Big Data has become the recent buzz word, touted as the be-all and end-all answer to the marketer’s prayers -but what is Big Data really?...read the entire post »




Companies that still provide phone support for customers are looking to the Internet to provide a lower cost, more efficient channel to connect customers with the resources they need to solve their problem. From the customer perspective, though, the Web can be the least satisfying channel through which to seek customer service, especially if those resources are difficult to find and

